01
Inbound calls
Answer enquiries, understand intent and take the next approved action.
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Platform
Configure how TarangNow understands, responds, acts and hands customer or employee conversations to your team.
Live phone call
Handle inbound and outbound calls, clarify intent, complete approved actions and transfer to an employee with the context attached.
Incoming enquiry
Kiara · Bengaluru
“I need to move tomorrow’s appointment to the evening.”
Intent
Reschedule
Action
Slot updated
01
Answer enquiries, understand intent and take the next approved action.
02
Run structured calling workflows with clear calling, connected and completed states.
03
Answer messages, run approved actions and keep asynchronous follow-up in one conversation.
04
Define the role, boundaries, tone, required questions and handoff rules.
05
Guide phone and WhatsApp agents with business logic without forcing people down one script.
06
Connect approved information so responses stay grounded in your business context.
07
Book, qualify, update, create or trigger work through configured systems.
08
Transfer a call or WhatsApp conversation with intent, history and completed steps attached.
09
Review summaries, transcripts, message history, outcomes, language and next actions.
10
Support recruiting, onboarding, internal reminders and helpdesk triage with role-aware handoff.
11
Connect through APIs, webhooks and deployment-specific integrations.
TarangNow workspace
Demonstration data
Total calls
1,284
Connected calls
908
Qualified leads
126
Meetings booked
74
Average duration
03:46
Completion rate
71%
| Contact | Agent | Direction | Language | Duration | Outcome | Time | |
|---|---|---|---|---|---|---|---|
| Ananya Rao | Sales concierge | Inbound | Tamil | 04:18 | Meeting requested | 10:42 | |
| Rohan Mehta | Lead follow-up | Outbound | Hindi | 02:51 | Qualified | 10:18 | |
| Maya Chen | Support desk | Inbound | English | 06:03 | Transferred | 09:55 | |
| Daniel Ortiz | Demo booking | Outbound | Spanish | 03:27 | Callback | 09:31 |
Choose phone, WhatsApp or both. We will map the knowledge, actions, integrations and employee handoff required for a measurable pilot.